Support
Frequently Asked Questions
Answers to common questions about using CONCERT
Whether you're getting started, managing submissions, or exploring workflows, these answers will help you keep your projects moving smoothly.
You can sign up through the login page. Once your account is created, you’ll receive email verification and can begin setting up your workspace.
After logging in, you can start a new submission from your dashboard. Upload your files, assign project details, and follow the guided steps to complete verification.
CONCERT accepts standard architecture, engineering, and construction file types including PDFs, models, and drawing packages. Support expands as industry needs evolve.
From your project dashboard, select “Team” to add members by email. You can assign roles and permissions based on what each person needs to access.
CONCERT verifies each submission for accuracy, traceability, and completeness. Once processed, every approved file receives a unique digital certificate.
Visit your account settings to update personal details, change your email, or reset your password securely.
You can reach Support anytime at support@getconcert.com . We’ll get back to you as quickly as possible.
Here when you need us
Whether you’re exploring the platform or managing your workflow, our team is ready to support your project needs.
Support and resources for your CONCERT workflow We’re here to help you stay aligned, keep your data clear, and move your projects forward.
SUPPORT
We're here to help with account questions, workflow issues, and technical guidance. For product questions, partnerships, or general communication, reach out anytime. Talk to our team about plans, licensing, and onboarding options for your organization.
Helpful links
Quick access to the most important CONCERT pages.
We build tools that keep your project data clear, connected, and easy to manage.
- Clear guidance for getting started
- Resources to help you navigate the platform
- Support for every stage of your workflow
Pricing
Find the plan that fits your team, from individual creators to large organizations.
